This free NDIS service agreement template is NDIS Commission-compliant and covers all mandatory sections. Every NDIS provider is legally required to have a written NDIS service agreement template in place before delivering supports. Updated for the 2025 NDIS Price Guide.
What Must an NDIS Service Agreement Template Include?
Under the NDIS Practice Standards and the National Disability Insurance Scheme Act 2013, a valid Service Agreement must include all of the following elements:
- The name and contact details of the provider and participant.
- A clear description of the supports to be delivered, including support categories and item numbers from the current NDIS Price Guide.
- The agreed prices for each support, not exceeding NDIS price limits.
- How, when, and where supports will be delivered.
- The duration of the agreement.
- Each party’s responsibilities.
- The cancellation and notice policy (aligned with NDIS short-notice cancellation rules).
- Dispute resolution processes.
- Privacy and consent provisions.
Our NDIS service agreement template pre-populates all these sections, reducing setup time from hours to minutes.
How to Use This Template (Step-by-Step)
Step 1 — Download the NDIS service agreement template in your preferred format (PDF for signing, Word/DOCX for editing).
Step 2 — Enter provider details: organisation name, ABN, NDIS registration number, and primary contact.
Step 3 — Complete the Participant Details section with the participant’s NDIS number, preferred name, and emergency contact.
Step 4 — Navigate to Section 3 and list each support item using the NDIS Support Catalogue codes (e.g., 01_011_0107_1_1 for Daily Activities).
Step 5 — Set prices using the current NDIS Price Guide caps. Inficurex’s built-in price guide tool auto-validates these for you.
Step 6 — Review the cancellation policy. The template defaults to the NDIS Short Notice Cancellation rule: 2 business days for most supports.
Step 7 — Have both parties sign digitally or in person. Store a copy in your participant management system.
Three Template Variations Included
- Standard Provider Agreement — suitable for registered providers delivering Core Supports or Capacity Building under a plan-managed or agency-managed plan.
- Solo Contractor Agreement — designed for sole traders and unregistered providers working with self-managed participants.
- SIL/SDA Agreement — extended version for Supported Independent Living providers covering house rules, shared living expectations, and vacating procedures.
Common NDIS Service Agreement Mistakes to Avoid
Audit findings from the NDIS Quality and Safeguards Commission consistently highlight these service agreement errors:
- Using outdated price limits — update your NDIS service agreement template each time the Price Guide is released (typically July and January).
- Failing to list specific support item numbers — vague descriptions like “personal care” without catalogue codes are non-compliant.
- Omitting the short-notice cancellation policy — providers cannot charge cancellation fees without this clause.
- Not providing the agreement in the participant’s preferred format or language.
- Missing the participant’s NDIS plan expiry date, leading to supports delivered outside the funded period.
Automate Service Agreements with Inficurex
While this manual NDIS service agreement template serves small or occasional needs, providers managing 10+ participants report that manual agreements become a compliance risk. Inficurex generates NDIS-compliant Service Agreements automatically from participant profiles, prefilling support items, prices, and provider details.
E-signature workflows send the agreement to participants and their nominees for digital signing, with automatic filing in the participant’s record. Real-time alerts notify your team when agreements are expiring or when price guide updates require amendments.
Related NDIS Templates
Looking for more free NDIS document templates? Explore:
- Free NDIS Templates Library — full collection of compliance-ready documents.
- NDIS Practice Standards Guide — understand the compliance framework your agreements must meet.
- NDIS Compliance Guide — complete overview of provider obligations.
- NDIS Price Guide 2025 — current support item prices for your agreement.
Frequently Asked Questions
Is a written Service Agreement legally required for all NDIS participants?
Yes. The NDIS Practice Standards require registered providers to have a written Service Agreement for every participant. Unregistered providers working with self-managed participants should also use one as it protects both parties. The agreement must be provided in a format accessible to the participant.
Can I use this NDIS service agreement template for both registered and unregistered providers?
Yes. The template includes a toggle section for provider registration status. Registered providers should include their NDIS registration number and reference the Practice Standards. Unregistered providers can omit registration-specific fields but must still meet the Code of Conduct requirements.
How often should I update my Service Agreement template?
At minimum, review and update your template after each NDIS Price Guide release (usually July 1 and January 1) and after any changes to your services or cancellation policies. The NDIS Commission also recommends reviewing agreements annually with each participant.
What happens if my Service Agreement is found to be non-compliant?
Non-compliant Service Agreements can result in compliance notices from the NDIS Commission, inability to charge for cancelled services, and failed audits. In serious cases, they contribute to registration suspension. Using a validated NDIS service agreement template like this one significantly reduces that risk.
Does Inficurex include Service Agreement templates?
Yes. Inficurex includes built-in, auto-updating Service Agreement templates that pull participant details, support items, and current NDIS prices directly from your records. This eliminates manual entry errors and ensures every agreement meets current compliance standards. Try Inficurex free for 7 days.
Ready to streamline your NDIS service agreements? Start your free Inficurex trial and automate agreement generation for all your participants today.