COMPLIANCE HUB

NDIS Compliance Resources

Your complete NDIS compliance resource centre. Navigate Practice Standards, Code of Conduct, provider registration, worker screening, incident reporting, and audit preparation with comprehensive guides, templates, and checklists — all aligned with NDIS Quality and Safeguards Commission requirements.

NDIS Code of Conduct

NDIS Practice Standards

Provider Registration & Audits

Quality Safeguards

Worker Screening

Incident Management & Reporting

What are the NDIS Practice Standards?

The NDIS Practice Standards are outcome-based requirements that all registered NDIS providers must meet. They include a Core Module covering rights and responsibilities, governance, provision of supports, and support environments, plus supplementary modules for specialist services like high intensity daily personal activities and behaviour support.

What is the NDIS Code of Conduct?

The NDIS Code of Conduct sets minimum behaviour standards for all NDIS providers and workers — both registered and unregistered. It has seven elements covering individual rights, privacy, safe and competent service delivery, integrity, raising concerns, preventing abuse and neglect, and preventing sexual misconduct.

How often do NDIS providers need compliance audits?

Registered providers must undergo re-registration audits every 3 years. Certification providers also require a mid-term audit at 18 months. New providers on provisional registration must complete a full certification audit within 18 months of being granted registration.

What are NDIS reportable incidents?

Reportable incidents include death of a participant, serious injury, abuse and neglect, unlawful sexual or physical contact, sexual misconduct, and unauthorised use of restrictive practices. Providers must notify the NDIS Commission within 24 hours and submit a detailed report within 5 business days.

What is the NDIS Worker Screening Check?

The NDIS Worker Screening Check is a nationally consistent background check that determines whether a person poses a risk to NDIS participants. It is mandatory for all workers in risk-assessed roles with registered providers. Clearances are valid for 5 years nationally.

F - Funded Supports

Funded Supports are the services and products that the NDIS pays for in a participant's plan. These supports are divided into three budget categories: Core Supports, Capacity Building Supports, and Capital Supports, each designed to help participants achieve their goals.

G - Goals

Goals in the NDIS are the personal objectives a participant wants to achieve through their plan. Goals should be specific, measurable, achievable, relevant and time-bound (SMART), and relate to independence, social and community participation, education, employment, and health and wellbeing.

H - Home and Living Supports

Home and Living Supports help NDIS participants with their accommodation and daily living needs. This includes Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), and assistance with daily personal activities in the home.

I - Individualised Funding

Individualised Funding is a key principle of the NDIS where each participant receives funding based on their individual needs, goals, and circumstances. Plans are tailored to each person rather than offering a one-size-fits-all approach.

J - Justice Interface

The Justice Interface refers to how the NDIS works with the criminal justice system to support participants who have contact with police, courts, or corrections. This includes diversion programs and support for people leaving custody.

K - Key Worker

A Key Worker is an Early Childhood Partner who works directly with families of young children with developmental delay or disability. They provide support, information, and help connect families with appropriate early intervention services and the NDIS.

L - Local Area Coordination (LAC)

Local Area Coordinators (LACs) are NDIS Partners in the Community who help people with disability access the NDIS and connect with community supports. LACs assist with planning, implementing plans, and building connections to mainstream and community services.

M - Mainstream Services

Mainstream Services are services available to all Australians regardless of disability, such as health, education, housing, and transport. The NDIS works alongside these services and does not replace or duplicate supports that should be provided by mainstream systems.

N - NDIA (National Disability Insurance Agency)

The NDIA is the independent statutory agency responsible for implementing the NDIS. The NDIA assesses access requests, develops participant plans, manages funding, and works with providers to ensure quality supports for people with disability.

O - Outcome Domains

Outcome Domains in the NDIS measure the impact of supports on participants' lives across eight areas: choice and control, daily living, relationships, home, health and wellbeing, lifelong learning, work, and social and community participation.

P - Plan Management

Plan Management is one of three ways participants can manage their NDIS funding. A registered Plan Manager handles the financial administration, pays provider invoices, and provides financial reporting while participants choose their own providers.

Q - Quality Safeguards

Quality Safeguards are the regulatory frameworks overseen by the NDIS Quality and Safeguards Commission. These include provider registration, the NDIS Code of Conduct, Practice Standards, complaints handling, reportable incidents, and worker screening requirements.

R - Registered Provider

A Registered Provider is an NDIS provider registered with the NDIS Quality and Safeguards Commission. Registration requires meeting NDIS Practice Standards, having appropriate worker screening, and being subject to compliance audits and monitoring.

S - Supported Independent Living (SIL)

Supported Independent Living (SIL) is NDIS funding for help with daily tasks for participants who live independently in the community. SIL can include assistance with personal care, meal preparation, household tasks, and overnight support.

T - Thin Markets

Thin Markets occur in areas where there are few or no NDIS providers, often in regional, rural, and remote Australia. The NDIS is working to address thin markets through provider development, innovative service models, and market facilitation strategies.

U - Unregistered Provider

An Unregistered Provider delivers NDIS supports without being registered with the Commission. Unregistered providers can only work with self-managed or plan-managed participants and must still comply with the NDIS Code of Conduct.

V - Value for Money

Value for Money is an NDIS principle ensuring supports represent good use of resources. The NDIA considers whether supports are beneficial, cost-effective, and represent reasonable value when approving funding and developing participant plans.

W - Worker Screening

Worker Screening is the mandatory background check system for NDIS workers. The NDIS Worker Screening Check assesses a person's suitability to work with people with disability and helps protect participants from harm.

X - eXit Planning

Exit Planning refers to the process when a participant leaves the NDIS, either by choice or due to no longer meeting eligibility criteria. Providers should have exit planning procedures to ensure smooth transitions and continued support connections.

Y - Yearly Plan Review

A Yearly Plan Review is the scheduled review of a participant's NDIS plan, typically occurring annually. During reviews, participants assess their progress, discuss changing needs, and update their goals and funded supports for the next plan period.

Z - Zero Tolerance

Zero Tolerance is the NDIS approach to abuse, neglect, and exploitation of people with disability. The NDIS Commission enforces strict safeguarding requirements and takes immediate action when participant safety is at risk.
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