Complete NDIS Policies for Registered Providers
Your definitive guide to the 40+ essential NDIS policies for registered providers required for NDIS Practice Standards compliance, audit readiness, and quality service delivery across Australia.
NDIS policies for registered providers form the operational backbone of every compliant disability service organisation in Australia. The NDIS Quality and Safeguards Commission requires registered providers to maintain documented policies and procedures that align with the NDIS Practice Standards across governance, participant safety, incident management, service delivery, workforce, risk, and financial controls.
These NDIS policies for registered providers must be documented, regularly reviewed, and actively implemented across daily operations.
This comprehensive framework covers all 40+ policies organised into 7 critical categories, each with downloadable templates to help your organisation achieve and maintain registration compliance.
NDIS Policy Compliance Framework for Registered Providers - Inficurex 2026
Who needs these NDIS policies for registered providers?
All registered NDIS providers across Australia, including those delivering Supported Independent Living (SIL), Plan Management, Specialist Behaviour Support, Specialist Disability Accommodation (SDA), Support Coordination, and any provider serving NDIA-managed participants.
From 1 July 2026, mandatory registration extends to all SIL and platform providers under the latest NDIS reforms.
Table of Contents: NDIS Policy Framework
- Governance and Compliance Policies
- Participant Safeguarding and Rights Policies
- Incident and Complaints Management Policies
- Service Delivery and Operational Policies
- Workforce Management Policies
- Risk and Safety Management Policies
- Financial and Administrative Controls
- Frequently Asked Questions
1. Governance and Compliance Policies
Governance and compliance NDIS policies for registered providers establish the organisational framework for ethical conduct, accountability, and regulatory adherence. These policies align with the NDIS Code of Conduct and Core Module 2 of the NDIS Practice Standards covering Provider Governance and Operational Management. Strong NDIS policies for registered providers in governance ensure your organisation operates transparently and meets all NDIS Commission requirements during certification audits.
NDIS Code of Conduct and Ethical Practice Policy
Establishes expectations for ethical behaviour aligned with the 7 principles of the NDIS Code of Conduct for all workers and key personnel.
⬇ Download TemplateGovernance and Accountability Policy
Defines organisational structure, board responsibilities, decision-making authority, and accountability mechanisms for NDIS service delivery.
⬇ Download TemplateContinuous Improvement Policy
Outlines systematic processes for identifying improvement opportunities, implementing changes, and measuring outcomes in service quality.
⬇ Download TemplateQuality Management Policy
Framework for maintaining quality standards across all support delivery, including internal audit schedules and performance benchmarks.
⬇ Download TemplateConflict of Interest Policy
Procedures for identifying, declaring, and managing conflicts of interest among staff, management, and board members.
⬇ Download TemplateDocument Control and Records Management Policy
Standards for document creation, version control, storage, retention, and secure disposal of organisational and participant records.
⬇ Download TemplateFraud and Corruption Prevention Policy
Measures to prevent, detect, and respond to fraudulent activities and corruption within the organisation and NDIS claiming processes.
⬇ Download TemplateCompliance Management Policy
Overarching framework ensuring adherence to NDIS legislation, state regulations, and organisational obligations across all operations.
⬇ Download Template2. Participant Safeguarding and Rights Policies
Participant safeguarding NDIS policies for registered providers protect the fundamental rights, dignity, and safety of people with disability. These policies address Core Module 1 (Rights and Responsibilities) of the NDIS Practice Standards and ensure your organisation upholds the rights enshrined in the UN Convention on the Rights of Persons with Disabilities.
Auditors will examine evidence that these policies are actively implemented across daily service operations.
Participant Rights and Advocacy Policy
Ensures participants are informed of their rights, supported in self-advocacy, and connected with independent advocacy services when needed.
⬇ Download TemplateParticipant Dignity of Risk Policy
Supports participants to make informed choices about acceptable risk levels while balancing duty of care obligations for providers.
⬇ Download TemplateInformed Consent Policy
Procedures for obtaining, documenting, and maintaining valid consent from participants or their nominees for all support activities.
⬇ Download TemplatePrivacy and Confidentiality Policy
Compliance with the Australian Privacy Principles and NDIS rules for collecting, storing, using, and disclosing personal participant information.
⬇ Download TemplateFreedom from Abuse, Neglect and Exploitation Policy
Zero-tolerance framework for preventing all forms of abuse, neglect, violence, and exploitation of NDIS participants in your care.
⬇ Download TemplateRestrictive Practices Policy
Governance for authorising, implementing, monitoring, and reducing restrictive practices in line with state legislation and NDIS rules.
⬇ Download TemplatePositive Behaviour Support Policy
Evidence-based approaches to understanding behaviour and developing proactive strategies that reduce the need for restrictive interventions.
⬇ Download TemplateCultural Competency and Diversity Policy
Ensures culturally safe, responsive services for Aboriginal and Torres Strait Islander peoples, CALD communities, and LGBTIQ+ participants.
⬇ Download TemplateChild Safe Policy
Comprehensive child safety framework meeting National Principles for Child Safe Organisations and NDIS worker screening requirements.
⬇ Download TemplateWorker Screening and NDIS Worker Screening Check Policy
Procedures for conducting, maintaining, and monitoring NDIS Worker Screening Checks for all staff in risk-assessed roles.
⬇ Download Template3. Incident and Complaints Management Policies
Incident and complaints management NDIS policies for registered providers are critical for meeting your reportable incident obligations to the NDIS Commission. Your NDIS policies for registered providers must include documented procedures for identifying, responding to, recording, and reporting incidents within 24 hours for serious events.
These policies also demonstrate your commitment to learning from incidents and preventing recurrence through systematic review processes.
Incident Management Policy and Procedure
Comprehensive framework for identifying, responding to, documenting, reviewing, and learning from all incidents in service delivery.
⬇ Download TemplateReportable Incidents Procedure
Step-by-step process for notifying the NDIS Commission of reportable incidents within required 24-hour and 5-day timeframes.
⬇ Download TemplateFeedback and Complaints Policy and Procedure
Accessible, transparent process for receiving, acknowledging, investigating, and resolving feedback and complaints from all stakeholders.
⬇ Download TemplateWhistleblower Protection Policy
Protections for workers who report misconduct, non-compliance, or safety concerns in accordance with the Corporations Act 2001.
⬇ Download TemplateKey Takeaway: Incident Reporting Timelines
Serious incidents must be reported to the NDIS Commission within 24 hours of becoming aware. A detailed 5-day report follows. Failure to report can result in compliance action against your registration.
4. Service Delivery and Operational Policies
Service delivery NDIS policies for registered providers govern the day-to-day provision of supports and services to participants. These policies align with Core Module 3 (Provision of Supports) and Core Module 4 (Provision of Supports Environment) of the NDIS Practice Standards. These NDIS policies for registered providers ensure consistent, person-centred service delivery that respects participant choice and control while maintaining clinical and operational excellence.
Explore our NDIS Service Agreement Template for complementary documentation.
Service Delivery and Supports Policy
Core framework defining how supports are planned, delivered, monitored, and reviewed in alignment with participant NDIS plans.
⬇ Download TemplateIntake and Assessment Procedure
Standardised process for participant intake, needs assessment, eligibility verification, and onboarding into your services.
⬇ Download TemplateSupport Planning and Review Policy
Guidelines for developing, implementing, and regularly reviewing individualised support plans that reflect participant goals.
⬇ Download TemplateParticipant Record Keeping Procedure
Standards for creating, maintaining, securing, and providing access to accurate participant records and progress documentation.
⬇ Download TemplateMedication Management Policy
Safe handling, storage, administration, and documentation procedures for participant medications and PRN protocols.
⬇ Download TemplateTransport Safety Policy
Vehicle maintenance, driver qualifications, participant safety protocols, and insurance requirements for transporting participants.
⬇ Download TemplateAssistive Technology Policy
Procedures for assessing, procuring, implementing, and maintaining assistive technology solutions for participant independence.
⬇ Download Template5. Workforce Management Policies
Workforce management NDIS policies for registered providers address the Human Resource Management outcomes within the NDIS Practice Standards. These NDIS policies for registered providers ensure your organisation recruits, trains, supervises, and retains qualified workers who deliver safe, high-quality supports. All workers must complete the mandatory Quality, Safety and You worker orientation module and maintain current NDIS Worker Screening clearances.
Human Resources Policy
Overarching HR framework covering employment conditions, worker rights, performance standards, and organisational culture expectations.
⬇ Download TemplateRecruitment and Selection Policy
Merit-based recruitment processes including position descriptions, interview procedures, reference checks, and qualification verification.
⬇ Download TemplateWorker Induction and Training Policy
Structured onboarding program including mandatory NDIS orientation, role-specific training, and ongoing professional development requirements.
⬇ Download TemplateSupervision and Performance Management Policy
Regular supervision schedules, performance review processes, feedback mechanisms, and professional development planning for all staff.
⬇ Download TemplateCode of Conduct Acknowledgement Procedure
Process for all workers to read, understand, and formally acknowledge the NDIS Code of Conduct upon commencement and annually.
⬇ Download TemplateWork Health and Safety (WHS) Policy
Compliance with WHS legislation including hazard identification, risk controls, incident reporting, and worker consultation mechanisms.
⬇ Download TemplateStaff Incident Reporting Procedure
Internal procedures for workers to report workplace incidents, near-misses, hazards, and occupational health concerns promptly.
⬇ Download Template6. Risk and Safety Management Policies
Risk and safety management NDIS policies for registered providers demonstrate your proactive approach to identifying, assessing, mitigating, and monitoring risks across all operations. The NDIS Practice Standards require providers to maintain a risk management framework that protects participants, workers, and the organisation. These NDIS policies for registered providers should be reviewed at least annually and updated whenever significant changes occur in your operating environment or service delivery model.
Risk Management Policy
Organisational risk register, assessment methodology, treatment strategies, and monitoring processes for strategic and operational risks.
⬇ Download TemplateEmergency and Disaster Management Policy
Preparedness, response, and recovery procedures for natural disasters, pandemics, critical incidents, and operational disruptions.
⬇ Download TemplateBusiness Continuity Plan (BCP)
Strategies for maintaining essential NDIS services during disruptions including alternate arrangements and participant communication plans.
⬇ Download TemplateWHS Risk Assessment Procedure
Systematic workplace hazard identification, risk assessment matrices, control hierarchy implementation, and review schedules.
⬇ Download TemplateInfection Prevention and Control Policy
Standard and transmission-based precautions, PPE requirements, hand hygiene protocols, and outbreak management procedures.
⬇ Download Template7. Financial and Administrative Controls
Financial and administrative NDIS policies for registered providers ensure accurate claiming, pricing compliance, and transparent financial management. Providers must adhere to the NDIS Pricing Arrangements and Price Limits and maintain robust data security practices to protect participant and organisational information. These NDIS policies for registered providers protect your organisation from billing errors, fraud, and data breaches that could jeopardise registration.
Billing and Invoicing Policy
Accurate NDIS claiming procedures, service booking management, bulk payment reconciliation, and participant billing transparency.
⬇ Download TemplatePricing Compliance Policy
Adherence to NDIS Pricing Arrangements and Price Limits, including rate updates, cancellation charges, and travel claiming rules.
⬇ Download TemplateFinancial Management and Delegation Policy
Budget oversight, expenditure approvals, financial delegation authorities, and reporting obligations for organisational accountability.
⬇ Download TemplateData Security Policy
Information security controls, access management, encryption standards, breach notification procedures, and staff data handling training.
⬇ Download TemplateFrequently Asked Questions About NDIS Policies for Registered Providers
Simplify NDIS Policy Compliance with Inficurex
Stop managing your NDIS policies for registered providers with spreadsheets and paper. Inficurex brings all your policies, incidents, worker screening, and participant management into one powerful platform built for Australian NDIS providers.
Start Free TrialLast updated: February 2026. This guide covers NDIS policies for registered providers aligned with the NDIS Practice Standards, NDIS Code of Conduct, and 2026 mandatory registration reforms for SIL and platform providers. For official NDIS guidance, visit the NDIS Quality and Safeguards Commission.