An NDIS participant service agreement is a legally important document that outlines the terms and conditions between an NDIS provider and a participant. Every registered and unregistered NDIS provider must use a participant service agreement before delivering funded supports. This NDIS participant service agreement template helps you create clear, compliant agreements that protect both providers and participants.
At Inficurex, we provide free downloadable NDIS templates designed for Australian disability service providers. Our NDIS participant service agreement template covers all the essential elements required by the NDIS Quality and Safeguards Commission.
What Is an NDIS Participant Service Agreement?
An NDIS participant service agreement is a written contract between an NDIS provider and a participant that sets out the supports to be delivered, the costs involved, and the rights and responsibilities of both parties. The NDIS recommends that all participants have a signed service agreement in place before services commence.
The NDIS participant service agreement template ensures compliance with the NDIS Code of Conduct and NDIS Practice Standards. It protects participants by clearly documenting what services they will receive and how they will be delivered.
What to Include in an NDIS Participant Service Agreement
A comprehensive NDIS participant service agreement should include the following key sections:
- Participant details including name, NDIS number, and contact information
- Provider details including ABN, registration number, and contact person
- Description of supports and services to be delivered
- Schedule and frequency of service delivery
- Pricing and payment terms aligned with the NDIS Price Guide
- Cancellation and no-show policies
- Complaints and feedback process
- Privacy and confidentiality obligations
- Agreement duration and review dates
- Termination conditions for both parties
Why Every NDIS Provider Needs a Service Agreement Template
Using a standardised NDIS participant service agreement template benefits your organisation in several ways:
- Ensures NDIS compliance with Commission requirements
- Reduces disputes by clearly documenting expectations
- Protects your organisation during audits and reviews
- Builds trust with participants and their families
- Streamlines onboarding for new participants
- Provides a professional framework for service delivery
How to Use the NDIS Participant Service Agreement Template
Follow these steps to customise and use the NDIS participant service agreement template effectively:
- Download the free NDIS participant service agreement template from Inficurex
- Customise the template with your organisation’s branding and details
- Review the agreement with the participant and explain each section
- Allow the participant time to seek independent advice if needed
- Both parties sign and date the agreement
- Provide a copy to the participant and retain one for your records
- Schedule regular reviews to ensure the agreement remains current
NDIS Participant Service Agreement and Compliance
The NDIS Quality and Safeguards Commission expects all providers to have documented service agreements with participants. During an NDIS audit, auditors will review your service agreements to verify they meet regulatory standards. Using our NDIS participant service agreement template ensures your documentation is audit-ready.
Your service agreement should also reference your organisation’s Code of Conduct policies, incident management procedures, and complaints handling processes.
How Inficurex Supports NDIS Providers
Inficurex provides affordable healthcare compliance software and free resources for NDIS providers. Beyond this NDIS participant service agreement template, explore our NDIS management software to digitally manage agreements, track service delivery, and maintain compliance documentation. Visit our NDIS Templates library for more free downloadable resources.
Download the Free NDIS Participant Service Agreement Template
Click below to download the free NDIS participant service agreement template. No sign-up required.
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Frequently Asked Questions
Is a service agreement mandatory for NDIS providers?
While not strictly mandatory under legislation, the NDIS Quality and Safeguards Commission strongly recommends service agreements for all NDIS-funded supports. Registered providers are expected to have documented agreements as part of their compliance obligations.
Can a participant end a service agreement early?
Yes. Participants have the right to end a service agreement at any time. The agreement should outline the notice period and any conditions for early termination. Providers cannot restrict a participant’s choice and control over their supports.
How often should an NDIS service agreement be reviewed?
Service agreements should be reviewed at least annually or whenever there is a significant change in the participant’s NDIS plan, support needs, or service delivery arrangements. Regular reviews ensure the agreement remains accurate and relevant.
A well-drafted NDIS participant service agreement template is essential for professional, compliant disability service delivery. Download our free template to ensure your organisation meets NDIS standards and provides clear, transparent service arrangements for every participant.