An NDIS incident report template is an essential document for recording and managing incidents that occur during disability service delivery. Every NDIS provider must have robust incident reporting processes in place as required by the NDIS Quality and Safeguards Commission. Using a standardised NDIS incident report template ensures your organisation captures all necessary details and meets its reporting obligations.
At Inficurex, we provide free downloadable NDIS templates for Australian disability providers. This NDIS incident report template helps you document incidents accurately, respond effectively, and maintain compliance with NDIS Practice Standards.
What Is an NDIS Incident Report?
An NDIS incident report is a formal document used to record any event that causes or has the potential to cause harm to an NDIS participant. The NDIS incident report template provides a structured format for capturing the key details of what happened, who was involved, what actions were taken, and what follow-up is required.
Under the NDIS Practice Standards, registered providers must have an incident management system that includes reporting, investigating, and resolving incidents in a timely manner.
Types of Reportable Incidents Under the NDIS
The NDIS Commission requires providers to report certain categories of incidents. Your NDIS incident report template should be designed to capture the following reportable incident types:
- Death of an NDIS participant
- Serious injury requiring medical treatment
- Abuse or neglect of a participant
- Unlawful sexual or physical contact
- Unauthorised use of restrictive practices
- Absconding from supported accommodation
What to Include in Your NDIS Incident Report Template
A comprehensive NDIS incident report template should include these key sections:
- Date, time, and location of the incident
- Names of participants and workers involved
- Detailed description of what happened
- Immediate actions taken in response
- Witnesses and their statements
- Severity classification and reportable incident category
- Notifications made (NDIS Commission, police, family)
- Follow-up actions and preventive measures
- Outcome and resolution details
NDIS Incident Reporting Timeframes
Registered NDIS providers must report incidents to the NDIS Commission within specific timeframes. Using the NDIS incident report template helps ensure you capture information promptly:
- Within 24 hours – notify the Commission of reportable incidents
- Within 5 business days – submit a detailed report with all known information
- Within 60 days – complete investigation and provide final report
Why Every NDIS Provider Needs an Incident Report Template
Using a standardised NDIS incident report template provides several benefits:
- Ensures NDIS compliance with incident reporting obligations
- Creates a consistent documentation process across your team
- Supports thorough investigations and root cause analysis
- Provides audit-ready records for NDIS audits
- Improves participant safety through systematic incident management
- Reduces liability and supports continuous improvement
How Inficurex Supports NDIS Providers
Inficurex provides affordable healthcare compliance software and free resources for NDIS providers. Beyond this NDIS incident report template, explore our NDIS management software to digitally track incidents, automate reporting workflows, and maintain compliance documentation. Visit our NDIS Templates library for more free downloadable resources.
Download the Free NDIS Incident Report Template
Click below to download the free NDIS incident report template. No sign-up required.
[Download Template – Coming Soon]
Frequently Asked Questions
Do unregistered NDIS providers need to report incidents?
Unregistered providers are not required to report to the NDIS Commission, but they must still comply with the NDIS Code of Conduct and maintain appropriate incident management practices. Using an NDIS incident report template is still recommended as best practice.
What happens if an NDIS provider fails to report an incident?
Failure to report a reportable incident can result in compliance action from the NDIS Commission, including compliance notices, infringement notices, and potential deregistration for serious or repeated failures.
Can participants or families lodge incident reports?
Yes. Participants, families, and carers can report concerns or incidents directly to the NDIS Commission. Providers should also encourage participants to raise concerns through their internal complaints process.
Effective incident reporting is essential for protecting NDIS participants and maintaining provider compliance. Download our free NDIS incident report template to ensure your organisation has a structured, compliant approach to documenting and managing incidents.