The NDIS Code of Conduct for support workers is the foundation of ethical disability service delivery in Australia. Every support worker engaged in NDIS-funded services must understand and comply with this code to protect participants, maintain professional standards, and avoid regulatory penalties from the NDIS Quality and Safeguards Commission.
At Inficurex, we provide a free, downloadable NDIS Code of Conduct guide specifically designed for support workers. This resource explains your obligations, outlines the key principles, and helps you deliver safe, respectful, and high-quality support to NDIS participants.
What Is the NDIS Code of Conduct for Support Workers?
The NDIS Code of Conduct is a set of legally enforceable standards that apply to all workers and providers delivering NDIS-funded supports. For support workers specifically, the NDIS Code of Conduct for support workers outlines the minimum behavioural and ethical expectations you must meet when working with people with disability.
The code is established under the National Disability Insurance Scheme Act 2013 and is enforced by the NDIS Quality and Safeguards Commission. Breaching the code can result in compliance notices, banning orders, or civil penalties.
Key Principles of the NDIS Code of Conduct
The NDIS Code of Conduct for support workers requires you to:
- Act with respect for individual rights to freedom of expression, self-determination, and decision-making
- Respect the privacy of people with disability
- Provide supports and services in a safe and competent manner with care and skill
- Act with integrity, honesty, and transparency
- Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports
- Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse
- Take all reasonable steps to prevent and respond to sexual misconduct
Why Is the NDIS Code of Conduct Important for Support Workers?
Understanding the NDIS Code of Conduct for support workers is not optional. Compliance is a legal requirement that directly impacts your ability to continue working in the disability sector. Here is why the NDIS Code of Conduct for support workers matters:
- Protects participants from harm, abuse, neglect, and exploitation
- Ensures you meet NDIS compliance requirements in your daily work
- Provides a clear framework for professional conduct and decision-making
- Supports your NDIS worker screening obligations
- Reduces the risk of complaints, investigations, and enforcement actions
- Builds trust between you, participants, and their families
What Happens If You Breach the Code of Conduct?
The NDIS Commission takes breaches of the NDIS Code of Conduct for support workers seriously. If a complaint is made against a support worker, the Commission may investigate and take enforcement action. Possible consequences include:
- Compliance notices requiring specific corrective actions
- Infringement notices with financial penalties
- Banning orders preventing you from working in the NDIS sector
- Civil proceedings for serious or repeated breaches
Understanding your obligations through resources like the NDIS Code of Conduct for Providers guide and this NDIS Code of Conduct for support workers guide helps you avoid these outcomes and maintain your career in disability services.
How to Apply the NDIS Code of Conduct for Support Workers Daily
Applying the NDIS Code of Conduct for support workers in your daily practice means consistently putting participant rights and safety first. Before each shift, review your responsibilities under the code. During service delivery, maintain clear documentation and communicate openly with participants about their choices and preferences.
How Inficurex Supports NDIS Workers and Providers
Inficurex provides affordable and accessible healthcare compliance tools built specifically for NDIS providers and their workforce. Our free downloadable NDIS Code of Conduct for support workers guide gives you a clear, practical reference document to understand your responsibilities.
You can also explore our NDIS management software to help your organisation track worker compliance, manage incidents, and maintain audit-ready documentation. For more free resources, visit our NDIS Templates library.
Download Your Free NDIS Code of Conduct Guide
Click the button below to download your free NDIS Code of Conduct for support workers guide. No sign-up required.
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Frequently Asked Questions
Who does the NDIS Code of Conduct apply to?
The NDIS Code of Conduct applies to all NDIS providers (registered and unregistered) and their workers, including support workers, allied health professionals, and anyone delivering NDIS-funded supports and services.
Is the NDIS Code of Conduct different for support workers and providers?
The core principles are the same, but providers have additional organisational responsibilities including ensuring their workers understand and comply with the code. For provider-specific obligations, see our NDIS Code of Conduct for Providers guide.
Can I be banned from working in the NDIS sector for breaching the code?
Yes. The NDIS Quality and Safeguards Commission can issue banning orders that prevent individuals from providing NDIS supports. This is typically reserved for serious or repeated breaches of the Code of Conduct.
Complying with the NDIS Code of Conduct for support workers is essential for every disability worker in Australia. By understanding your responsibilities and maintaining high professional standards, you contribute to safer, more respectful disability support services. Download our free guide to keep a handy reference of your obligations and best practices for ethical service delivery.