How to Become a Support Coordinator

How to Become an NDIS Support Coordinator with Inficurex

At Inficurex, we recognize the vital role support coordinators play in empowering people with disabilities to live independently and participate fully in their communities. Support coordination is a rewarding career that requires not only compassion but also strong administrative and compliance skills to navigate the complexities of NDIS.

What is a Support Coordinator?

Support coordinators guide NDIS participants through their plans, helping them understand their supports, connect with service providers, and resolve any issues in service delivery. They work across community health, mental health, family services, and disability sectors to build networks and develop participant skills.

Steps to Become a Support Coordinator

1. Complete Secondary Education
   A minimum of Year 10 completion is required to pursue vocational qualifications in this field.
2. Earn Relevant Qualifications
   While formal qualifications are not mandatory, they are highly valued. Consider certificates or diplomas such as Certificate III in Individual Support (CHC33015), Certificate IV in Disability (CHC43115), or Diploma of Community Services (CHC52015). Degrees like Bachelor of Social Work or Bachelor of Human Services further enhance your prospects.
3. Obtain Required Checks
   • National Police Check
   • Working with Children Check (Blue Card in QLD, Working with Vulnerable People in ACT)
   • NDIS Worker Screening Check to ensure compliance with safety standards.
4. Gain Experience
   Volunteering in social support roles can build your skills and demonstrate your commitment to potential employers.
5. Consider NDIS Registration
   Although not mandatory, registration with the NDIS Quality and Safeguards Commission offers benefits such as access to more participants, inclusion in the NDIS Provider Finder, and streamlined payment processing through the NDIS portal. Registration requires compliance with NDIS Code of Conduct, incident management systems, and undergoing audits.

Inficurex Support Coordination Software

Inficurex offers a comprehensive platform designed to streamline the administrative and operational tasks of support coordinators and NDIS providers:

• NDIS Service Catalogue Management: Easily manage and update service offerings aligned with the latest NDIS Pricing Arrangements and Price Limits (2024-25), ensuring compliance and accurate billing.
• Human Resource Management: Integrate SCHADS Award-compliant pay rates and conditions directly into workforce management, supporting fair remuneration and penalty rates as per the Social, Community, Home Care and Disability Services Industry Award MA000100 effective January 2025.
• Real-Time Scheduling Solutions: Coordinate appointments and support delivery efficiently, reducing scheduling conflicts and enhancing participant engagement.
• Progress Note Management: Maintain detailed, compliant progress notes that support participant goals and meet NDIS documentation standards.
• Participant Management: Centralize participant records, plans, and communications to provide personalized and effective support.
• Form Builder for NDIS Compliance: Create and manage digital forms that meet NDIS requirements for service agreements, incident reports, and participant feedback.
• Secure Document Storage: Ensure all participant and service documentation is stored securely with controlled access, maintaining confidentiality and compliance.
• Notification Systems: Automated alerts for upcoming appointments, plan reviews, and compliance deadlines keep coordinators and participants informed.
• Digital Service Agreements: Streamline the creation, signing, and storage of service agreements digitally, enhancing transparency and reducing administrative burden.

NDIS Pricing and Service Delivery Compliance

Inficurex aligns with the NDIS Pricing Arrangements and Price Limits effective from 1 October 2024, covering core supports, capacity building, and capital supports, including:

• Support Coordination Levels 1 to 3 (Support Connection, Coordination of Supports, Specialist Support Coordination) with price limits and claiming rules adhered to strictly.
• Integration of SCHADS Award pay rates ensures that disability support workers are remunerated fairly, reflecting penalties for weekends, public holidays, and remote work as outlined in the Fair Work Ombudsman pay guide.
• Support for claiming non-face-to-face services, provider travel, and short-notice cancellations according to NDIS guidelines.

Why Choose Inficurex?

By leveraging Inficurex’s NDIS software solutions, support coordinators and providers can:

• Ensure compliance with all NDIS regulatory requirements and SCHADS Award conditions.
• Improve operational efficiency with integrated scheduling, billing, and participant management.
• Enhance participant outcomes through personalized and coordinated support delivery.
• Reduce administrative overhead and focus more on delivering quality care.

About inficurex

Inficurex creates technology to amplify the good that already exists in the world.We are more than just a software company.At Inficurex, our mission is to transform healthcare delivery for NDIS providers through innovative, user-centric technology. We believe that when providers have access to the right tools, they can focus on what matters most: delivering high-quality care and support to people with disabilities.

We help human services organisations better connect to their frontline team and customers with purpose-built workforce, customer and billing management all in one platform. Learn more