Effective scheduling is at the heart of quality disability care. For NDIS providers, the challenge is not just about matching staff with participants, but also ensuring compliance with the latest NDIS Pricing Arrangements, SCHADS Award rules, and participant preferences. Manual rostering is time-consuming and error-prone, often leading to costly mistakes, compliance risks, and dissatisfied clients or staff. Inficurex offers a smarter way forward: a real-time, automated scheduling solution designed specifically for the unique needs of disability care providers.
Why Scheduling Is So Challenging?
Disability care scheduling is complex due to:
- Award Compliance: Providers must roster staff in line with SCHADS Award pay rates, overtime, and penalty rules, which vary by time of day, day of week, and public holidays.
- NDIS Pricing Rules: Supports must be delivered and claimed according to the NDIS Pricing Arrangements and Price Limits, including correct support items, units of measure, and travel claims.
- Participant Choice and Control: Participants have the right to choose support workers and set their preferred times, locations, and even group activities.
- Workforce Shortages: Filling shifts with the right qualifications and avoiding staff burnout is a daily challenge.
- Travel and Geography: Efficiently managing travel between clients, especially in regional or remote areas, is essential for both compliance and cost control.
How Inficurex Transforms Disability Care Scheduling
1. Real-Time, Award-Compliant Rostering
Inficurex automatically applies SCHADS Award rules to every roster, including:
- Correct pay rates for weekday, weekend, night, and public holiday shifts (e.g., Level 2, Pay Point 1: $33.41/hr standard, $50.12 Saturday, $66.82 Sunday, $83.53 public holiday).
- Overtime and broken shift penalties, ensuring staff are never under- or overpaid.
- Automatic alerts for minimum engagement periods and rest breaks.
2. NDIS-Ready Scheduling and Claiming
The platform integrates the latest NDIS Pricing Arrangements and Price Limits, so every scheduled shift:
- Uses the correct support item and unit of measure (hour, day, week, etc.).
- Prevents over-claiming by blocking bookings that exceed price limits or use deactivated support items.
- Links directly to service agreements and bookings for seamless compliance and audit readiness.
3. Participant-Centred Scheduling
- Participants can set preferences for staff, shift times, and locations.
- Supports group and individual activities, with correct ratio management for group-based supports.
- Real-time notifications keep participants and families informed of schedule changes.
4. Smart Workforce Management
- AI-driven suggestions fill shifts with qualified, available staff, reducing manual effort and last-minute gaps.
- Travel routing minimises downtime and ensures travel claims are compliant (e.g., up to 30 minutes travel per participant in metro areas, 60 minutes in remote areas, and $0.99/km for non-labour costs).
- Mobile app for staff to accept shifts, check in/out, and submit progress notes on the go.
Key Features of Inficurex Scheduling
| Feature | Benefit for Providers |
|---|---|
| SCHADS Award automation | No manual pay rate calculations or compliance risks |
| NDIS Pricing integration | Accurate, claim-ready bookings every time |
| Participant preference management | Higher satisfaction, more choice and control |
| Group and individual scheduling | Supports all NDIS service models |
| Travel and remote area optimisation | Reduced costs, compliant travel claims |
| Real-time notifications and reminders | Fewer no-shows, better communication |
| Mobile workforce tools | Staff engagement, live progress notes |
Compliance and Audit Readiness
With Inficurex, every scheduled shift is automatically linked to:
- The correct SCHADS Award pay rate and penalty.
- The right NDIS support item, price limit, and unit of measure.
- Participant service agreements and bookings.
This means providers can instantly generate audit-ready reports, reducing risk and administrative burden.
Conclusion
Disability care scheduling no longer needs to be a source of stress or compliance risk. With Inficurex, NDIS providers can automate rostering, ensure award and pricing compliance, and deliver a better experience for both staff and participants. The result? More time for care, less time on admin, and a stronger, more sustainable business.
Ready to transform your disability care scheduling? Book a demo with Inficurex today and discover a smarter way to manage your NDIS workforce.