Managing an NDIS service catalogue is more than just listing supports-it’s about ensuring every service, price, and support item aligns with the latest NDIS Pricing Arrangements and Price Limits while remaining accessible to participants and staff. With frequent updates from the NDIA, manual catalogue management can quickly become overwhelming, leading to compliance risks, billing errors, and missed opportunities for growth. Inficurex, with its comprehensive service catalogue API and automation features, is designed to make catalogue management seamless, accurate, and scalable for NDIS providers.NDIS Service Catalogue is a comprehensive list of services that are approved for funding under the National Disability Insurance Scheme (NDIS) in Australia. The catalogue outlines the range of supports and services that individuals with disability can access to help them achieve their goals and improve their daily lives. It includes services such as daily living support, mobility and transport, and social and recreational activities, among others. The catalogue is regularly updated to reflect changes in the NDIS and to ensure that individuals with disability have access to the services they need to live independently.
Why NDIS Service Catalogue Management Matters
Every NDIS provider must maintain a current, detailed service catalogue that matches the NDIA’s official Support Catalogue and Pricing Arrangements.
This catalogue is the backbone of:
- Participant onboarding and care planning
- Accurate claims and billing
- Transparent service agreements
- Compliance with NDIS audit requirements
But with regular changes-such as the introduction of new support items, price adjustments, and deactivation of legacy supports-manual management is error-prone and time-consuming.
Common Challenges Providers Face with NDIS Service Catalogue
- Frequent NDIA Updates: The NDIA releases multiple updates each year, including new supports, price changes, and policy clarifications.
- Price Limit Compliance: Providers must not exceed the published price limits for each support item and must ensure correct units of measure (hour, day, etc.) are used.
- Legacy Support Deactivation: Using outdated or deactivated support items can result in rejected claims and compliance breaches.
- Custom Service Offerings: Providers often need to tailor catalogues for specific participant needs or regional requirements, adding further complexity.
Why NDIS Service Catalogue Management Matters
Every NDIS provider must maintain a current, detailed service catalogue that matches the NDIA’s official Support Catalogue and Pricing Arrangements. This catalogue is the backbone of:
- Participant onboarding and care planning
- Accurate claims and billing
- Transparent service agreements
- Compliance with NDIS audit requirements
But with regular changes-such as the introduction of new support items, price adjustments, and deactivation of legacy supports-manual management is error-prone and time-consuming.
Common Challenges Providers Face
- Frequent NDIA Updates: The NDIA releases multiple updates each year, including new supports, price changes, and policy clarifications2.
- Price Limit Compliance: Providers must not exceed the published price limits for each support item and must ensure correct units of measure (hour, day, etc.) are used.
- Legacy Support Deactivation: Using outdated or deactivated support items can result in rejected claims and compliance breaches.
- Custom Service Offerings: Providers often need to tailor catalogues for specific participant needs or regional requirements, adding further complexity.
How Inficurex’s NDIS Service Catalogue API Simplifies Management
Automated Catalogue Syncing
Inficurex’s service catalogue API automatically syncs your organisation’s service list with the latest NDIA Support Catalogue and Pricing Arrangements. This means:
- No more manual data entry or cross-checking against NDIA spreadsheets
- Immediate updates when new supports or price changes are released
- Automatic deactivation of legacy supports to prevent non-compliant claims
Real-Time Price and Support Item Validation
When staff create service bookings or claims, Inficurex validates:
- The support item is active and claimable
- The price does not exceed the current NDIS limit
- The correct unit of measure is used for each claim
This real-time validation helps providers avoid costly errors and ensures every claim is audit-ready.
Customisable Catalogue Views
Inficurex allows providers to create filtered catalogue views for:
- Different service regions or branches
- Specific participant needs (e.g., high intensity supports, group activities)
- Staff roles, ensuring only relevant supports are visible to each team member
Bulk Updates and Version Control
Providers can update service descriptions, pricing, and availability in bulk, with full version control to track changes over time. This is crucial for audit trails and for quickly responding to NDIA updates.
The Benefits for NDIS Providers
1. Reduced Administrative Burden
By automating catalogue updates and validations, Inficurex saves providers hours of manual work each week, allowing teams to focus on participant care and business development.
2. Improved Compliance and Audit Readiness
With every support item, price, and claim aligned to the latest NDIA rules, providers can be confident in their compliance. Inficurex’s reporting tools make it easy to generate audit-ready documentation at any time.
3. Enhanced Participant Experience
Accurate, up-to-date catalogues mean participants always have access to the right supports at the right price, improving trust and satisfaction.
4. Scalable Operations
As providers grow, Inficurex’s API-driven approach ensures catalogue management remains efficient, whether you’re serving 50 or 5,000 participants.
Integrating Catalogue Management with Other Inficurex Features
Seamless Link to Service Agreements and Billing
Inficurex’s catalogue management is tightly integrated with digital service agreements and invoicing modules. This ensures that:
- Service agreements always reference current, compliant support items and prices.
- Invoices are generated with the correct codes and units, reducing billing disputes and delays.
Workflow Automation
Providers can set rules to automatically notify staff when new supports are available or when a support item is deactivated, ensuring everyone stays informed and compliant.
Reporting and Analytics
Track which supports are most in demand, monitor pricing trends, and identify gaps in your service offering-all from one dashboard.
Conclusion
NDIS service catalogue management doesn’t have to be a manual, error-prone process. With Inficurex’s automated service catalogue API and integrated compliance features, providers can ensure every support, price, and claim is always up to date, compliant, and audit-ready. The result? Less admin, fewer errors, and more time to focus on delivering quality care.